FAQs

FAQs – Get Answers About CoolRoot Products, Shipping, and Orders

Welcome to the CoolRoot Frequently Asked Questions page. Here you’ll find quick answers to common queries about our mini air coolers, USB cooling fans, shipping, payments, returns, and more.

Whether you’re looking for information before placing an order or need help post-purchase, our FAQs are here to make your experience smooth and worry-free.

Popular Questions:

 

What types of products does Cool Root offer?

Cool Root specializes in eco-friendly cooling solutions, including innovative products such as the Mini Portable Air Cooler. Our offerings are designed to provide instant relief from heat while promoting a sustainable lifestyle.

How do the cooling products work?

Our cooling products utilize advanced technology to deliver efficient cooling. Features include adjustable wind speeds, multiple spray modes, and energy-efficient designs that minimize environmental impact while maximizing comfort.

What is the expected delivery time for orders?

All orders are processed within 24-48 working hours after receiving full payment. Estimated delivery time is typically between 3-7 business days, depending on your location within India.

What is the return policy for Cool Root products?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

Are there any shipping charges for orders?

We offer free shipping on all prepaid orders. For Cash on Delivery (COD) options, a small service fee may apply. Please ensure to check the shipping details during the checkout process.

How can I track my order?

Once your order is shipped, you will receive an email and SMS containing the tracking number and courier details. You can also track your order directly from our website.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately. We will evaluate the issue and take appropriate action to resolve it, ensuring customer satisfaction.

Can I exchange an item I purchased?

The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.

Do you offer international shipping?

Currently, we provide shipping services only within India. We are exploring options for international shipping in the future.

• How long does delivery take in India?
• Is the USB air cooler rechargeable?
• Can I return or replace my order?
• How to clean the mini air cooler?
• What payment methods are accepted?

If your question is not listed here, feel free to contact our support team and we’ll assist you within 24 hours.

CoolRoot is committed to transparent service and customer satisfaction. Check out our FAQs before you shop or whenever you need help!